By KR Ishan | Kashmir Rechords
When governments talk about Digital Governance and Citizen Service, citizens expect results — not deceit. But in Jammu and Kashmir, the official website created to help displaced Kashmiri Pandits reclaim their properties has turned into a symbol of betrayal and bureaucratic arrogance.
The Kashmir Migrants Immovable Properties/Community Assets Related Grievance Redressal System — grandly launched under the Department of Disaster Management, Relief, Rehabilitation and Reconstruction (DMRRR) — stands today as one of the most shameless failures of the administration.
A Portal That Won’t Even Let You Complain
The tragedy begins the moment a migrant tries to file a grievance.
The site (https://kashmirmigrantsip.jk.gov.in/)demands an OTP verification on the applicant’s email before a complaint can be submitted. But the OTP never arrives. Ever.
The result? Hundreds of Kashmiri Pandits spend hours filling out their personal and property details — only to realize that they can’t even submit their complaints. The process ends midway, locked behind a non-existent OTP.
This is not a glitch. It’s a deliberate negligence, a mockery of an already battered community.
For a government that claims to stand by displaced Kashmiri Pandits, this “portal”, e-Service developed and hosted by Jammu and Kashmir e-Governance Agency (JaKeGA), is a cruel joke —a bureaucratic black hole designed to absorb pain and deliver nothing.
Bogus Helpline, Hollow Promises
The deception doesn’t stop there. The so-called helpline number —0191-2956285 — is dead. Invalid. Non-functional.
No official responds. No technical team exists. No acknowledgement ever comes.
The site claims that “the applicant will be contacted by the concerned District Magistrate.” But no migrant has ever received a call, an email, or even a token response.
It’s all false assurance, sugar-coated in government logos and press releases.
When Technology Becomes Tyranny
Digital platforms were meant to make governance transparent. In Jammu and Kashmir, they’ve become instruments of indifference.
A website that stops citizens from filing complaints is not a service — it is state-sponsored silence.
When officials create such portals for optics and forget them the next day, it’s not inefficiency — it’s dishonesty.
This portal has not just failed to serve its purpose; it has blocked access to justice. It stands as a digital monument to everything that is wrong with governance — unaccountable, faceless and devoid of empathy.
Accountability: The Word Bureaucrats Fear Most
Has anyone in the DMRRR ever verified how many migrants tried to file a complaint? How many managed to submit one? How many were resolved?
No answers. No reports. No accountability.
The bureaucrats who designed and abandoned this website will continue to draw their salaries, untouched by the anguish of those they were supposed to serve.
For the displaced Kashmiri Pandit, every failed OTP is another reminder that the system is designed to forget them.
Behind every attempt to log in is a story — of a man or woman clinging to a memory of their home, their courtyard, their orchard now under someone else’s control.
To ask for help and receive nothing — not even a functional website — is not just negligence. It is moral bankruptcy.
Governance is not about launching portals. It’s about keeping promises. When promises are replaced with no OTPs and dead helplines, governance becomes mockery.
What Must Be Done — Now
If there is still a shred of sincerity left in the system, the government must act immediately:
* Fix the portal and make the OTP system functional.
* Verify and activate the helpline with real human operators.
* Audit every technical and administrative aspect of the site.
* Publish quarterly data showing how many complaints were filed, processed and resolved.
* Ensure that officials responsible for this failure are named and held accountable.
